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Frequently Asked Question

My question still not answered?
Support team will be online official time 10 AM to 6 PM ,If you feel its urgent you can Live Support or create support ticket for priority support.
Exchange Zones support Referral System or any commission?
Yes, Exchange Zones support Referral Commission. i.How it's work? Answer. Our system support referal commission for exchange order. User can create or find his referal link on Affiliate Section. User can share his referal link. User can find affiliate user in affiliate section page. When affiliate user make exchange request, refer person earn 5 affiliate commission. User can make request withdrawal of earned commission by affiliate withdrawal page. ii. What is referral commision and how I can get it? Answer. Once referred user make exchange order, his referrer can earn 5% commission of total fees. Whenever order status completed, commission amount will be credited in affiliate balance. iii. How can use referral commission and how can Withdraw it? Answer. When referral balance 5 USD. User can make withdraw request. Which Bank IMPS or NEFT Transfer provide for indian user? We support all bank who support IFSC facility. (Note. We are transfer all payment without bank charges)
What is System wallet balance?
System wallet balance is virtual balance denominated in INR equialent value. User can use this balance transfer to verified user of system exchangezones registered users. User can Top-up E-Wallet with his system wallet balance. Your System wallet balance 100% secured and 2 type validation mandatory for every system wallet transaction.
Accepted Payment Payment Method?
We are support All E-Currency and Crypto for Deposit/Buy, Withdrawal/Sell and Exchange We accept following payment Method For Indian. 1. NEFT/RTGS (All India user can use NEFT/RTGS Payment method) 2. IMPS/UPI(User can send payment via MMID and Mobile for IMPS and UPI payment send through Virtual Address) 3. SBI Buddy(currently not available) Note: All deposit order accept availability of E-Wallet reserve. You need to reply email with payment confirmation number. Incase unable to complete order 72hrs, order will refused and refund to your account.
What is Verification and Why it's required?
As per Merchant and Government norm, required KYC (Know Your Customer) exercise compulsary for using service. It's mandatory for user. ID Proof and Address Proof user can upload for his account verification. User can see further detail of document acceptance and valid document list in verification section.
How can I register an account?
User can register an account here. Fill required fields and submit. User receive account activation link and activate account, activation link valid 24hrs. Using service mandatory to process account verification.
Is your platform safe and secure?
Yes, our platform uses the latest security measures to ensure the safety and security of our users' personal and financial information. We also comply with all relevant laws and regulations.
Are there any fees associated with using your platform?
Yes, there are fees associated with using our platform, but they are generally lower than the fees charged by banks and traditional financial institutions. The fee will depend on the type of transaction and the amount.
How do I create an account on your platform?
To create an account, you will need to provide personal and financial information, such as your name, address, and bank account information. We also have a verification process in place to ensure the security of our users' information.
What types of currencies do you offer?
We offer a wide range of currencies to choose from, including major currencies such as US dollar, Euro, British pound, and Crypto Coin, as well as a variety of other currencies.
How does your currency exchange platform work?
Our currency exchange platform allows users to buy and sell different types of currencies at competitive rates. Users can create an account, verify accounts, transfer funds, and place orders to buy or sell currencies.
Can I use my credit card to exchange money?
You can use a credit card that is accepted internationally to exchange money. However, you may have to pay additional fees and charges associated with using a credit card. You can check card acceptance status on exchange page.
Is currency trading a good investment?
Currency trading can be a speculative and high-risk investment, and it should only be done by experienced investors who understand the risks involved. It's important to do your research and to consult with a financial advisor or currency trading expert before making any investment decisions.
How do exchange rates fluctuate?
Exchange rates fluctuate based on supply and demand for a particular currency, as well as a variety of other factors such as economic conditions, government policies, and market sentiment.
What is an exchange rate?
An exchange rate is the value of one currency in relation to another currency. It is the rate at which one currency can be exchanged for another with given rate%.
How do I exchange money?
First time user require register and verify account. Verified user can check exchange rate. User want exchange order, login his account and go Exchange Money page and select appropriate E-wallet and enter amount. User can see preview page, when submit, user redirect E-Wallet Payment gateway page. Enter login detail and pay it, successful payment user redirect back website. Our team check order and mark transaction as receive state from E-Wallet Merchant. Transaction status detail find in order history page. (Note: 1. E-wallet exchange service available for All E-currency And Crypto Coin 2. Additional Crypto coin exchange take minimum 10 confirmation)

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